We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.

"What you have to do and the way you have to do it is incredibly simple. Whether you are willing to do it, that's another matter."

"Whenever you see a successful business, someone once made a courageous decision."

"The only things that evolve by themselves in an organization are disorder, friction and malperformance."

"To improve communications, work not on the utterer, but the recipient."