Concentration is the key to economic results. No other principles of effectiveness is violated as constantly today as the basic principle of concentration.

"Charisma becomes the undoing of leaders. It makes them inflexible, convinced of their own infallibility, unable to change."

A business exists to create a customer.

Efficiency is doing better what is already being done.

""Management" means, in the last analysis, the substitution of thought for brawn and muscle, of knowledge for folklore and superstition, and of cooperation for force. . ."