[T]he seeds of [the Argument Culture] can be found our classrooms, where a teacher will introduce an article or an idea . . . setting up debates where people learn not to listen to each other because they're so busy trying to win the debate."

"We all know we are unique individuals, but we tend to see others as representatives of groups."

It's our tendency to approach every problem as if it were a fight between two sides. We see it in headlines that are always using metaphors for war. It's a general atmosphere of animosity and contention that has taken over our public discourse.

"The biggest mistake is believing there is one right way to listen, to talk, to have a conversation -- or a relationship."

"When people realize that in the long run you may be turning off the audiences more, even though they will look temporarily--in the end they turn away, we really need to develop other metaphors and not talk about two sides, but talk about all sides."