I had always been taught that life was the other way around -- that you had to make sure you got what was coming to you . . .

You do not have to be superhuman to do what you believe in.

What I wanted was to be allowed to do the thing in the world that I did best -- which I believed then and believe now is the greatest privilege there is. When I did that success found me.

""Good enough never is" has become the motto of this company."

"The principle was right there - you couldn't miss it. The more you did for your customers, the more they did for us."